Refund and cancellation policy
Everything LOOKS sells is a digital service delivered instantly: credit packs and the LOOKS Pro subscription. This page says what can be refunded, how to cancel, and how to ask. It is part of the Terms of Service.
Credit packs
A credit pack (3 credits for $4.99, 10 credits for $12.99, in USD) is delivered to your account the moment Stripe confirms the payment. Because delivery is immediate and the credits are available for use at once, credit packs are non-refundable, whether or not the credits have been spent, except where the law of your country gives you a right we cannot exclude. At checkout you are told that delivery starts immediately and you agree to it; in the European Union and the United Kingdom this means the 14-day right of withdrawal does not apply once the credits are delivered.
Exceptions we always honour: if a technical fault on our side consumed a credit without producing a result, the credit is returned automatically; if it was not, write to us within 14 days and we restore it. If you were charged twice for the same pack, we refund the duplicate.
LOOKS Pro subscription
Pro costs $9.99 USD per month and renews automatically. You can cancel at any time: open “Manage subscription” in the app, which takes you to your Stripe customer portal, and choose cancel. Cancelling stops future renewals; access to Pro continues until the end of the period you already paid for and nothing more is charged. We do not refund the remaining days of a started period, except where the law requires it. If you cancel within 14 days of your very first payment and have not used any Pro feature in that time, write to us and we refund that first payment.
If a renewal payment fails, Stripe retries it over the following days and emails you; your access stays on during the retries. If the payment cannot be collected, the subscription ends and the account returns to the free tier. Credits you earned or bought stay in your account.
Mistaken or unrecognised charges
If you do not recognise a charge from LOOKS, or paid by mistake, write to us first, within 30 days of the charge, before asking your bank for a chargeback: we answer within 5 business days and refund genuine mistakes and duplicates. A chargeback filed without contacting us may lead to the account losing the credits or access that the disputed payment bought.
How to request a refund
Email support@heylooks.app from the address of your LOOKS account with the date of the payment and the receipt number from Stripe’s email. Approved refunds go back to the original payment method through Stripe, normally within 5–10 business days depending on your bank. We cannot refund to a different card or in cash.
Your statutory rights
Nothing here limits rights that consumer law in your country gives you and that cannot be waived. Where those rights go further than this policy, they apply.